Privacy Policy


Thank you for visiting galleriavsb.com. We understand and respect your privacy and consider it an important element of our business. This notice describes our privacy policy and broadly pronounces how we handle the information we gather.

1. Background

1.1 This document is an electronic record in terms of (i) Information Technology Act, 2000; (ii) the rules framed there under as applicable; and (iii) the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1.2 This Privacy Policy (“Privacy Policy”) is published in accordance with: (i) Section 43A of the Information Technology Act, 2000; (ii) Regulation 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal information) Rules, 2011 (“SPI Rules”); and (iii) Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, that require publishing the privacy policy that is applicable in relation to the access or usage of galleriavsb.com (“Website”).

1.3 This Privacy Policy covers: (i) the type of information collected from the users through the Website including sensitive personal data or information; (ii) the purpose, means, and modes of usage of such information; and (iii) how and to whom such information which has been collected will be disclosed.

1.4 For the purpose of this Privacy Policy, wherever the context so requires "You", “Your” or “User” shall mean any natural or legal person who uses the Website for availing services offered by the Website (“Services”). The terms “We”, “Us”, “Our” shall mean “com”.

1.5 We reserve the right to make changes to this Privacy Policy at any time. We will provide notice of any significant changes through the Website, or by other means so that you may review the changes before you continue to use the Website. Any such modifications will become effective immediately upon posting to the Website and your continued use of the Website, and/or the Services constitutes your consent to such modifications. If you object to any changes, you may close your account. You agree to periodically review the current version of the Privacy Policy as posted on the Website.

2. Type of information collected from the customer

2.1 For the purpose of this Privacy Policy, “personal information” as defined under Section 2(i) of the SPI Rules means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.

2.2 “Sensitive personal information” as defined under Section 3 of the SPI Rules means such personal information which consists of information relating to:

  • password;
  • financial information such as Bank account or credit card or debit card or other payment
  • instrument details ;
  • physical, physiological, and mental health condition;
  • sexual orientation;
  • medical records and history;
  • biometric information;

any detail relating to the above clauses as provided to body corporate for providing service; and any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise.

2.3 We require Customers who avail our service through the Website to provide us with the following information:

  • Name of the Customer
  • E-mail Address
  • Phone Number
  • Address
  • Credit card or debit card information which is required for payment purposes.
  • Demographic information such as postcode, preferences and interest

All other information as required by Us to register/ provide the Service to the Customer on the Website.

2.4 We require the Vendors who avail our service through the Website to provide us with the following information:

  • Name of the Vendor
  • E-mail Address
  • Phone Number
  • Postal Address
  • Tax-Payer Identification Number

All other information as required by us to onboard the Vendor on the Website.

3. How the collected information will be used

3.1 Sensitive Personal Information and other information collected Clause 2 shall be used in the manner described below:

Registered user name: The registered user name shall be used to customize the Services availed by the user through the Website and to personalize all communications that are sent to the user by us.

E-mail Address: Your E-mail address will be used to communicate:

  • Confirmation of your order booking;
  • Details regarding payment for the orders placed;
  • Feedback from customers regarding the products and services provided by us; and
  • Communication of delivery of orders placed by you.

Phone Number: Phone number will be an alternative method to contact the user for any matter related to the services to be availed by you.

Address: The address can either be your residential address or official address or the address of the receiving party to whom the consignment is transported. The same shall be provided to the driver of the vendor carrying the consignment in order to deliver the consignment at the location specified by the user on the Website.

Credit Card/Debit Card information: Credit Card/Debit Card information is used for charging the user for making purchases on the website.

The Tax-Payer Identification Number collected from the Vendors shall be used to verify the Vendor and to generate an invoice.

In order to improve the quality of our Services, we may ask you to provide us with information regarding your experiences with our products and/or services. Users have the option of choosing not to provide us with this information.

We will use your registered account transaction information which includes all information pertaining to your registered account activity, Products ordered, payments made, orders cancelled, modified and the like and communications pertaining to the same in order to assess the credibility of the user.

We may use your information to send you promotional information pertaining to the Products and/or Services provided by us.

We reserve the right to ask you, at the time of registration with the Website or thereafter, for documentary proof of your identity or other data or postings provided by you with respect to the registration or otherwise. In the event that you fail to provide us with this information or documentary proof, we reserve the right to refuse registration or to terminate your user agreement immediately and cease to provide any Services to you.

4. Disclosure of Personal Information

4.1 All financial information that is collected through the Website is used solely to bill for the services availed by the user and is not used for marketing or promotional purposes. Towards this end, we disclose such information to a third-party intermediary, for the sole purpose of credit card processing, which is used to make payments to avail of the services on our Website.

4.2 We may also disclose certain information to third parties solely to help diagnose technical problems, to administer the Website, and improve the quality of the Services provided by us.

4.3 We reserve the right to disclose any personal information as required by law and when we believe, at our sole discretion that disclosure is necessary to protect our rights, protect someone from injury, and/or to comply with a judicial proceeding, court order, or legal process served on our Website.

5. Cookies

5.1 The Website uses temporary cookies, which are files that your web browser puts on your system when you visit a website, to store certain information that is not sensitive personal information. The information collected through these cookies is used by us for the technical administration of the Website, research and development, and to improve the quality of our services.

5.2 We may use third-party cookies to track visitor behavior and to improve the quality of our services. However, such cookies will not store any kind of personal information, nor will such information be disclosed to any third party.

5.3 These cookies are intended to be automatically cleared or deleted when the User quits the browser application. You are encouraged to use the “clear cookies” functionality of your browser to ensure such clearing/deletion since it is impossible for us to guarantee, predict or provide for the behavior of your system.

5.4 The information we collect with cookies is not sold, rented, or shared with any third parties.

6. Third-Party Links

We may provide links to websites for the convenience and information of users. These websites may not be owned, controlled, or operated by us. In those cases, we cannot control how information collected by those websites will be used, shared, or secured. If the user visits linked sites, we strongly recommend that the user reviews the privacy notices or policies posted at those sites. We are not responsible for the content of linked sites, the user’s use of them, or the information practices of their operators.

Security Procedures

We have implemented industry standard security policies, rules and technical measures as required under Section 8 of the SPI rules, to protect any kind of personal sensitive information that we have under our control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss.

Retention of Information

We retain any personal information that you may have provided to us, for as long as you engaged our services, and for a reasonable time thereafter. Upon request, we will provide you with a copy of your personal information which we keep with us, after providing us with proof of your identity.

Choice/Opt-Out

If the user wishes to opt-out of receiving non-essential (promotional, marketing-related) communications from us, after setting up an account, they may choose to do so. Further, if a user wishes to remove their contact information from all the Website lists and newsletters, they can do so by unsubscribing from the Website.

Grievances

If you have any grievances as to the usage of any of your personal information or any other privacy concerns, you can contact the Grievance Officer whose details are provided herein, who will redress any such grievance that you might have within a period of 30 (Thirty) days.

NAME: Amitabh Acharya

EMAIL: query@vsbart.com

POSTAL ADDRESS: 318-322, Square One Mall,

C-2 District center, Saket, New Delhi – 110017

Ph: 011-41506411

Governing Law and Jurisdiction

The Privacy Policy shall be governed by and constructed in accordance with the applicable laws of India without reference to conflict of laws principles. Courts in Bangalore, India shall have the exclusive jurisdiction to determine any disputes arising in relation to, or under, this Privacy Policy.

Payments and Returns

How the Purchase Process Works

While we allow instant check-out for a few items on Galleria VSB, a majority of our selection is not available for immediate purchase. Instead, you will be prompted to raise a purchase inquiry, and we’ll get back to you to complete the transaction. The reason is, that most of the items you see on Galleria VSB are one-of-a-kind. And while we typically update our website as soon as a piece is sold, there may be an occasional lag in the process. Hence, as soon as we know you’re interested in buying a piece, we first check its availability. At the same time, we also determine the shipping costs (if additional) and estimated delivery time, based on the shipping address you provide. Within 2 business days of receiving your purchase inquiry (usually earlier), we provide you with all the necessary information, and if you decide to proceed with the purchase, we send you a payment link to complete the transaction.

Secure Payment Options

All payments made on Galleria VSB are completely secure. You can pay using a credit card (Indian or international), bank transfer, or via a pay wallet. We have partnerships with reputed payment gateway firms to ensure complete security for your transactions.

Our Return Policy

We ensure our clients are 100% sure of their choices before making a purchase, by speaking to them and providing detailed information about the piece(s). We also guarantee that the piece will look exactly like the pictures and videos shared with you. Since our collection comprises mostly of unique pieces, and shipping is complex because the items are fragile or heavy, we do not entertain returns.

However, in the highly unlikely event that an item is delivered to you in damaged condition, we will make things right by finding an acceptable solution. This may include repair, exchange, or in some cases, return of the product.

We are proud to say that since inception, we have not had a single client disappointed with their purchase, and have had no requests for a return.

Terms of Use

Background

1.1 This document is an electronic record in terms of (i) Information Technology Act, 2000; (ii) the rules framed there under as applicable; and (iii) the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1.2 This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of galleriavsb.com (“Website”).

1.3 These terms of usage (“Terms of Use”) govern Your use of the Website and Services (as defined below) provided through the Website. By using or visiting the Website, or by using any content or information provided as part of the Website/Services, You shall be deemed to have read, understood, and accepted to be bound by these Terms of Use.

1.4 For the purpose of these Terms of Use, wherever the context so requires “You”, “Your” or “Customer” or “User” shall mean any natural or legal person who uses the Website for availing the Products and Services. The term “We”, “Us”, “Our” shall mean the Company, its employees, and authorized agents that perform any services on the Company’s behalf.

1.5 We reserve the right to make changes to these Terms of Use at any time. Any such modifications will become effective immediately upon posting to the Website and Your continued use of the Website, and/or the Services constitutes Your agreement to such modifications. You agree to periodically review the current version of these Terms of Use as posted on the Website.

1.6 Any Customer who uses or accesses the Website represents to be competent to contract or purchase the Products; and the Vendor represents and warrants that they have the authority to bind themselves to the Terms of Use.

Services

2.1 Our Website is an Online Marketplace through which we enable Vendors to market, advertise and sell artifacts like paintings, sculpture, photography, or any other such products (“Product(s)”) to Customers (as defined below) subject to Your compliance with and acceptance of these Terms of Use.

2.2 For the purposes of these Terms of Use,

“Applicable Law” shall mean any statute, law, regulation, ordinance, rule, judgment, notification, rule of common law, Order, decree, bye-law, government approval, directive, guideline, requirement or other governmental restriction, or any similar form of decision of, or determination by, or any interpretation, policy or administration, having the force of law of any of the foregoing, by any Authority having jurisdiction over the matter in question, whether in effect as of the date of these Terms of Use or thereafter;

“Authority” shall mean any national, state, provincial, local or similar government, governmental, regulatory or administrative authority, branch, agency, any statutory body or commission or any non-governmental regulatory or administrative authority, body or other organization to the extent that the rules, regulations and standards, requirements, procedures or Orders of such authority, body or other organization that have the force of Applicable Law or any court, tribunal, arbitral or judicial body in India;

“Customer” shall mean any natural or legal person who uses the Website to purchase the Products that are being sold by the Vendor on the Website;

“Vendor” shall mean any natural or legal person who uses the Website to market and sell the Products to the Customers.

Platform for Customers and Vendors:

3.1 This Website acts as a facilitator between the Vendor and Customer for the purchase of Products. A Customer may purchase Products on the Website without mandatorily registering on the Website, by providing the relevant details as necessitated. However, in order to gain access to our exclusive Product listings, the Customers must register themselves on the Website (“Registered Customer(s)”). Such Registered Customer’s details may be verified by the Website by a detailed process which may even include a detailed telephonic conversation between the Website and the Registered Customer. Every Registered Customer shall allocate themselves a unique identification user name and password ("User ID" and "Password").

If you use the Website as a Registered Customer, You are responsible for maintaining the confidentiality of Your User ID and Password. You are responsible for all activities that occur under Your User ID and Password.

You (whether or not a Registered Customer) agree, inter alia, to provide true, accurate, current, and complete information about yourself as prompted by the Website registration form. If You provide any information that is untrue, inaccurate, not current, or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, We reserve the right to indefinitely suspend, terminate or block/ refuse to provide You with access to the Website.

3.2 We are not a party to, or control in any manner any transaction between the Vendors and Customers for the purchase of Products.

3.3 All commercial/contractual terms including price, payment methods, time period of delivery, packaging costs, shipping costs, mode of delivery, payment obligations, warranties related to Products, and return and refund policy of the Products are offered by and agreed to between Customer and Vendor alone. We do not have any control and We do not determine in any way, the offering or acceptance of such commercial/contractual terms between the Customer and Vendor.

3.4 We do not make any representation or warranty as to the specifics of the Products proposed to be sold or offered to be sold or purchased on the Website. We do not accept liability for any errors or omissions, whether on behalf of itself or third parties.

3.5 We are not responsible for any non-performance or breach of any contract entered into between Customer and Vendor. We shall not be required to mediate or resolve any dispute or disagreement between Customer(s) and Vendor(s). However, We shall take all reasonable steps to try and ensure a peaceful and amicable settlement between the Vendor and Customer.

3.6 We do not, at any point of time, during any transaction between Customer and Vendor on the Website come into or take possession of any of the Products offered by Vendor nor do We, at any point gain title to or have any rights or claims over the Products offered by Vendor to Customer.

3.7 The Website is only a platform that can be utilized by Vendors to gain access to Customer base to market and sell their Products, and for the Customers to gain access to curated Products being sold by the Vendors. At no time shall the Website hold any right, title or interest over the products nor shall it have any obligations or liabilities in respect of such contract.

  1. Representations, Warranties and Obligations of the Website: We hereby represent and warrant that (a) We are a duly registered private company as under the relevant provisions of the Companies Act 2013; (b) We are in compliance with the Applicable Law to provide Services, subject to these Terms of Use; (c) We will comply with the Privacy Policy and ensure data security of the Users at all times;
  2. Representations, Warranties and Obligations of the Customer: The Customer hereby represents and warrants that (a) You are a natural or legal person, competent to contract, and have read, understood and agreed to be bound by these Terms of Use; (b) They shall provide accurate information and details at the time of registration; (c) They shall not default in making payments for Products bought from the Vendor through the Website; (d) They agree and acknowledge the fact that there shall be minor differences between the Product image and the Product in physical form; (e) They shall not demand for refund/ replacement of the Product for such minor variations; and (f) They agree and acknowledge that once the order has been placed on the Website for a Product, they shall not be allowed to cancel or modify the order.
Intellectual Property Rights

6.1 Copyright

6.1.1 The copyrights, design rights (whether or not registered), moral rights, performance rights, database rights, new media rights, names, logos, publicity rights, and any and all other intellectual property and proprietary rights of any nature whatsoever that subsist, or may subsist, or be capable of registration, in each case in relation to the creative work of the Vendor, for all the Products listed by the Vendor rests with the Vendor. The Vendor hereby grants the Company a royalty-free, non-exclusive, worldwide, perpetual, irrevocable right and license to use, display, the creative works of the Vendor for the purpose of sale of the Product and promotion of the Website/ Company.

6.1.2 All Company’s content included on the Website, including but not limited to, text, graphics, logos, designs, photographs, button icons, images, video clips, digital downloads, data compilations, etc., is our property and is protected by the Applicable Laws with respect to intellectual property rights. The compilation of all content on this Website is our exclusive property, and shall not be reproduced or used without express written permission from Us. We reserve the right to terminate our engagement with You, if We, in our sole and absolute discretion, believe that You are in violation of this clause.

6.1.3 The content made available on or via the Website, is provided to You ‘AS IS’ for Your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without our prior written consent. We reserve all rights, not expressly granted in and to the Website.

6.2 Trademarks

Galleriavsb.com is the domain of the Company. The Website, including, but not limited to its graphics, logos, page headers, button icons, scripts and service names constitute trade dress of the Company. The trademarks, domain names and trade dress of the Company shall not be used or reproduced without prior written approval from the Company, and may not be used in connection with any Product or Service that is not affiliated with the Company.

6.3 License and warranty for Your submissions to the Website

6.3.1 Any information You submit to Us, is at your own risk. By providing information to Us, You represent and warrant that You are entitled to submit it and that it is not confidential and it is not in violation of any law, contractual restrictions, or other third-party rights (including any intellectual property rights).

Links

7.1 The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of the Website. We are not responsible for the content of any Linked Site, including, without limitation to, any link contained in a Linked Site, or any changes or updates to a Linked Site.

7.2 We are not responsible for any form of transmission, whatsoever, received by the User from any Linked Site. We are providing these links only for convenience, and the inclusion of any such link does not imply endorsement by the Website, of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof.

7.3 On accessing the Linked Sites, You shall be governed by the terms of use, privacy policy and such other additional policies of the Linked Sites. You further acknowledge and agree that We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, advertising, products, services or other materials available on or through any Linked Sites or for any errors, defamatory content, libel, slander, omissions, falsehoods, obscene content, pornographic material, or any profanity contained therein.

Payment Terms

8.1 The Customer on placing an order on the Website, shall be directed to a third-party payment gateway (“Third Party Payment Gateway”). The Customer shall make payments for Products purchased through the Website through Net Banking/Credit Card/Debit Card/ Online Wallet or any other method provided by the Third Party Payment Gateway.

8.2 The Customer agrees and accepts that all nuances and modalities relating to making payment using Third-Party Payment Gateway shall be separately governed by arrangement(s) / terms and conditions between You and the relevant banks/ Third Party Payment Gateway. We shall not be responsible, in any manner whatsoever, for any liability that may arise in relation to the payments made through Third-Party Payment Gateway.

8.3 While availing any of the payment method(s) available on the Website, We will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to (a) Lack of authorization for any transactions; (b) Any payment issues arising out of the transaction or (c) Decline of such transaction for any reason.

8.4 You understand, accept, and agree that the payment facility provided us, is neither a banking nor financial service but is merely a facilitator providing an automated online electronic payment, collection, and remittance facility for the transactions between the Customer and Vendor on the Website using the existing authorized banking infrastructure and credit card payment gateway networks. Further, by providing a payment facility, We are neither acting as trustees nor acting in any fiduciary capacity with respect to the payments made by the Customer against the purchase of Products on the Website.

8.5 The Website reserves the right to refuse, to process any request for Service availed by a User with a prior history of questionable charges including without limitation, breach of any agreements by such User with Us, or breach/violation of any Applicable Law.

8.6 You understand, accept, and agree that all payments made by the Customer shall be to the Vendor based on the invoicing of the Vendor to the Customer. With respect to payments, Our role is limited to acting as facilitators in making payments from Customer to Vendor using Third-Party Payment Gateway.

8.7 Any Sales Tax, VAT, or any other applicable taxes shall be borne by the Vendor.

Modification and Cancellation/ Refund and Replacement

9.1 No request for modification or cancellation of purchase/booking shall be entertained by the Website.

9.2 All requests for refund or replacement shall be as per the terms of sale of the individual Products as stated by the Vendor on its Vendor Page on the Website.

9.3 If the order is requested for refund after payment has been processed, and if the refund is approved by the Vendor, the said amount will be refunded within a period of 45 (Forty-Five) days through electronic payment.

Privacy

The Website collects, stores, processes and uses Your information in accordance with Website’s Privacy Policy. By using the Website and/ or by providing Your information, You consent to the collection and use of the information You disclose on the Website in accordance with Website’s Privacy Policy.

Fraud and Improper Conduct

11.1 You may only access the Website and use the Services for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all provisions of Applicable Law pertaining to your use of the Services. You agree that You will not in any way:

– interfere with the ability of others to access or use the Services;

– disrupt the normal flow of communication or otherwise act in a manner that adversely affects other Users ability to use the Website or the Services;

– Interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Services.

– Upload or post or use the Service to transfer, any content or other material that contains or constitutes viruses, Trojan horse or other code with malicious, disruptive, and/or destructive features.

– You shall not attempt to gain unauthorized access to the account of any other User, or otherwise interfere with any other User’s use of the Service.

– You shall not use any false or misleading information (e.g., false or misleading names, email addresses, or URLs) when using the service, including, without limitation, with respect to any identifying information for Your Account, and all information that You provide must be accurate and correct, and You must update any changes to such information so that it remains current.

Limitation and Disclaimer of Warranty

12.1 The Website, the Services, and each portion thereof are provided "AS IS" without warranties of any kind either express or implied. To the fullest extent possible pursuant to Applicable Law, We disclaim all warranties, express or implied, with respect to the Website, the Services and each portion thereof, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or other violation of rights.

12.2 We shall not be liable for any loss or damages suffered by the Customer due to any failure on the part of Vendor to supply the Product for any reason whatsoever, including but not limited to, partial or total damaged Product, incorrect Product, or other circumstances which may or may not be within the control of the Vendor.

12.3 We shall not be liable for any direct, indirect, incidental, or consequential damages, whatsoever incurred by the User due to use of the Website’s Services or due to the non-availability of the Website Services.

12.4 If You are dissatisfied or harmed by this Website or anything related to the Website, Your sole remedy shall be to terminate these Terms of Use by unsubscribing on the Website.

12.5 We shall be entitled to disclose to the Authority, as required by Applicable Law or by any directive or request from any government body, the particulars of the User engaged with the Website.

12.6 We shall be entitled to add, to vary, or amend any or all these terms and conditions at any time and the User shall be bound by such addition, variation or amendment once such addition, variation, or amendment is incorporated into these terms and conditions, and such amended terms and conditions are on the Website.

Indemnification

You undertake to indemnify us, for any losses or damages resulting from any third party claims or complaints arising from, or in connection with Your actions on the Website, and/or breach of this Agreement.

Termination

14.1 We may terminate these Terms of Use with respect to You, immediately without notice in the event of any breach by You of these Terms of Use or any of our applicable policies, as posted on the Website from time to time or upon a misuse of the Services by You.

14.2 You agree that upon the termination of these Terms of Use, We may delete all information related to you with respect to the Services availed by You. Further, You will no longer be able to log into the Website.

Severability

If any part of the Terms of Use are determined to be invalid or unenforceable pursuant to Applicable Laws, including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms of Use for Services shall continue in effect.

General

Unless otherwise specified herein, these Terms of Use for Services and the Privacy Policy (provided on the Website) constitutes the entire agreement between you and the Website, in respect of the Services, and supersedes all previous written and oral agreements between You and the Website, if any. Our failure to act with respect to a breach by you or others does not waive Our right to act with respect to subsequent or similar breaches.

Governing Law and Dispute Resolution

Terms of Use shall be governed by and constructed in accordance with the Applicable Law without reference to conflict of laws principles. The courts in Delhi, shall have the exclusive jurisdiction to determine any disputes arising in relation to, or under, these Terms of Use.

Grievance Officer

In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Name: Amitabh Acharya

E-mail Address: query@vsbart.com

Postal Address: 318-322, Square One Mall,

C-2 District centre, Saket, New Delhi – 110017

Ph: 011-41506411

Packaging and Shipping

Every piece showcased on Galleria VSB is exclusive, and many items are fragile or heavy. Whether the item is being shipped by us or directly by a partner, the packaging is done by experts who take utmost care to ensure the piece does not get damaged in transit.

Many of the items you see on Galleria VSB can be shipped globally, whilst some can only be shipped within India. Since our pieces require special packaging and are sometimes heavy/fragile, shipping costs can vary significantly depending on the shipping address. Hence, for many items on our website, we provide shipping costs to clients separately based on the location, instead of standardizing them and including them in the price of the item.

Once we’ve agreed on the shipping costs and your purchase transaction is complete, our team will be in touch with you regarding shipment details. We always provide clients with an estimated delivery timeline before confirming the order, and special considerations can be discussed and settled before you make the payment. Orders are typically dispatched within 5 days of receiving payment. Occasionally, it may take us longer to dispatch the shipment, if the item needs to be customized. Our team will keep you notified if there are any exceptions or delays.

If you require any further information about our packaging and shipping policies, please reach out to us at query@vsbart.com.

Authenticity Guarantee

Galleria VSB provides an assurance on behalf of the seller that each piece of art that we offer for sale on the site is a genuine work of the artist listed.

Galleria VSB guarantees the authenticity of the artwork for a period of one year. Authenticity in relation to artworks shall mean compliance of the artwork with the description provided on the website, particularly with reference to the name of the artist, title (if any) of the artwork itself, date, the school of art (if mentioned), dimensions, medium, etc.

In the unlikely event that within one year from the sale of the artwork, it is proved by the buyer to the reasonable satisfaction of Galleria VSB that the item was not authentic and if in Galleria VSB’s opinion, this would have significantly impacted the price a buyer would have been willing to pay for the item, Galleria VSB shall be entitled to rescind the sale and the seller will be liable to refund to the buyer the price paid for the item, once the buyer returns the item to Galleria VSB. Galleria VSB shall hand over to the seller the item returned by the buyer.

All such claims will be handled on a case-by-case basis, and in the case of an authenticity claim in relation to artwork will require that examinable proof, which clearly demonstrates that the item is not authentic, is provided by an established and acknowledged authority. The decision of Galleria VSB in respect of such claims shall be final and binding.

This guarantee shall be subject to the following conditions:

The claim is made by the buyer as registered with Galleria VSB (the benefit of the claim is not assignable to any subsequent owners or others who may acquire or have an interest in any of the items).

The Property is returned in the same condition that it was in at the time of delivery of the item to the buyer.

The Property was indisputably purchased through Galleria VSB.

Guarantee in relation to the artwork: In the case of Properties that have been categorized by Galleria VSB as a piece of art, Galleria VSB guarantees that the Property shall comply with characteristics or features mentioned in all capital letters in the heading of the Description of the Property on the Website till such time that the Property is in the possession of Galleria VSB. It is therefore advisable for Buyers or potential Buyers of such Properties, particularly if they are of high value, to request Galleria VSB for an inspection of the Properties.

In the unlikely event that within 7 working days from the day the Property has been delivered to the Buyer, the Buyer is able to prove to the reasonable satisfaction of Galleria VSB that the Property does not match the details given in the (capitalized) heading to the Description, and if, in Galleria VSB art’s opinion, this error or omission would have significantly impacted the price a buyer would have been willing to pay for the item Galleria VSB shall be entitled to rescind the sale and Galleria VSB will be liable to refund to the Buyer the Sale Price paid for the Property. Within 24 hours of receiving the refund message from the buyer, Galleria VSB shall process the refund payment to the buyer.

All such claims will be handled on a case-by-case basis. The decision of Galleria VSB in respect of such claims shall be final and binding.

This guarantee shall be subject to the following conditions:

The claim is made by the buyer as registered with Galleria VSB (the benefit of the claim is not assignable to any subsequent owners or others who may acquire or have an interest in any of the items).

The Property is returned in the same condition that it was in at the time of delivery of the item to the buyer.

The Property was indisputably purchased through Galleria VSB.

Galleria VSB retains the right to consult with, at the expense of the buyer, two recognized experts in the field, (such experts being mutually acceptable to Galleria VSB and the buyer), to examine the item under question before deciding to rescind the sale and offer the refund under the above guarantee. The opinion of the experts shall not be binding on Galleria VSB.

Opinion in relation to antiquities: In the case of Properties that have been categorized by Galleria VSB on behalf of Collectibles Antiques (India) Private Limited as antiquities as defined under the Antiquities Act and Art Treasures Act, 1972, any statement made by Collectibles Antiques (India) Private Limited in relation to such Property, whether orally or in writing, concerning its attribution, like any school of art or craftsmanship, country or origin, history, authenticity or provenance, are only expressions of Collectible Antiques (India) Private Limited’s opinion or belief and do not constitute a representation, warranty or assumption of liability of them in any manner whatsoever and Collectibles Antiques (India) Private Limited will not be liable for errors or omissions in any of the opinions with respect to authenticity, provenance, description, or condition of such Property. Collectibles Antiques (India) Private Limited does not in any way represent that it has carried out exhaustive research or analysis, and it is, therefore, necessary, especially in cases of Properties of high value, to request Galleria VSB on behalf of Collectibles Antiques (India) Private Limited for an inspection of such Properties and potential buyers may seek advice on such matters from their own professional advisors.

© Copyright 2022 Galleria VSB.

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